What could a customer’s positive non-verbal feedback include?

A customer's positive non-verbal feedback often manifests in behaviors that indicate agreement or understanding. Nodding their head in agreement is a clear sign of engagement and approval. This action generally conveys that the customer is not only listening but also receptive to what is being communicated.

Observations such as checking their phone often or remaining silent and distant typically do not signal positive feedback; in fact, they can indicate disengagement or distraction. Similarly, looking uncomfortable suggests discomfort or discontent, which contrasts sharply with positive non-verbal cues. Therefore, head nodding serves as a direct and effective form of non-verbal communication indicating that the customer is positively responding to the interaction.