Which trait is indicative of a good listener?

Making eye contact with the customer is indicative of a good listener because it demonstrates attentiveness and engagement in the conversation. When a listener maintains eye contact, it signals to the speaker that they are focused and interested in understanding what is being communicated. This behavior fosters a sense of connection and respect, allowing for better communication and rapport between the listener and the speaker.

Additionally, making eye contact can help the listener pick up on non-verbal cues, such as facial expressions and body language, which are crucial in fully grasping the speaker's message. This level of engagement not only assures the customer that their concerns or topics are valued but also encourages a more productive and open dialogue.